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HOW TO ORDER:
- PHONE TOLL FREE – All orders and/or questions
will be handled by our experienced customer service staff. You will
not get voice mail - Call 800-535-9550
- FAX TOLL FREE – All orders and/or inquires
can be faxed 24 hours a day.
877-PLUSPKG (877-758-7754)
- EMAIL – Questions or order inquires can be
handled by email - packaging@pluspackaging.com. We always prefer to
speak to our customers, but we will always respond to your email within
the day.
- E-COMMERCE – You can order immediately using
our e-commerce secure ordering system. All orders will be confirmed
via phone, fax or email. Your credit card will not be charged until
order is confirmed with you.
TERMS OF SALE:
- CREDIT CARDS – We accept Visa, MasterCard and
American Express. Your order will be confirmed with you before your
credit card is charged. Custom products, which may have over or under-runs
will be partially charged when order is placed, with the balance charged
when product is shipped. All charges will be confirmed with you.
- PAY IN ADVANCE – Customers who do not have
an open account with us, and do not wish to use a credit card, may send
a check in advance. You will be advised how much deposit and/or total
amount is due.
- OPEN ACCOUNT – Open account billing (Net 30
days) may be requested if you have previously placed order(s) with us
and have completed a credit application, which must be approved by our
credit manager.
- FREIGHT – Most orders are shipped "Ground
UPS" unless otherwise requested, or if common carrier shipment
is less expensive. We do not make money on freight. You will be advised
of freight charges (or given an approximation), and billed for that
exact amount when invoice is sent.
- INVOICES – You will receive an invoice for all orders, even if paid in advance by check or credit card. The invoice will reflect any deposit or credit card charges previously applied, and any balance due can/will be charged to your credit card or to be paid by check within 30 days. Payments not received in 30 days will be charged to your credit card along with a 3% processing fee on the balance due.
- DROP SHIPMENTS – We can drop ship in your name
(if requested) to any of your customers.
- CLAIMS / CANCELLATIONS / RETURNS – All merchandise
is guaranteed to be satisfactory to you. We will accept returns less
restocking charge for stock items. Custom items are not returnable.
All items are returnable if they are defective, and will be exchanged
if you are not satisfied. No exchanges after 15 days. We will pay return
freight charges on defective and/or incorrectly sent merchandise.
- TIMELY DELIVERIES – We will advise you when
products will be shipped. Stock items ship within 1-2 days. Custom items
range from as little as 1 week to as much as 12 weeks. You will be advised
of approximate ship date, and this will be confirmed before your order
is placed, and credit card is charged.
- LIABILITY – We have no control over what you
do with the products we sell once they leave our factory, therefore
we assume no liability connected with their use. Under no circumstances
are we, any manufacturers we contract, or our agents liable for any
loss, damage or expenses of any kind arising our of the use or inability
to use any of our products.
- WEB SITE DISCLAIMER – All efforts have been
made to insure the accuracy of the information on this website. Plus
Packaging Inc. will accept no responsibility for any errors that may
have occurred. We will ensure the satisfaction of all customers, as
we have for over 25 years, and welcome your comments 800-535-9550.
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